Moe Customs ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a quote, or use any of our services.
1. Information We Collect
We may collect: name, email address, phone number, mailing address, vehicle information (year, make, model, VIN, photographs), service preferences, payment details (processed via secure third-party processors), and information you provide voluntarily in forms or communications. We may also collect technical information such as IP address, browser type, device identifiers, and analytics data via cookies and similar technologies.
2. How We Use Your Information
- To prepare estimates, schedule appointments, and deliver services.
- To communicate with you about your project, appointments, warranties, and follow-up care.
- To process payments and maintain records required by law.
- To improve our website, services, and customer experience.
- To send promotional materials where you have opted in.
3. Vehicle Photos & Media
We routinely photograph and document vehicles before, during, and after service for quality control, warranty, and marketing purposes. By submitting a quote request or signing a Service Agreement, you grant Moe Customs a non-exclusive, royalty-free license to use such images for promotional purposes, with personal identifiers (license plates, VINs) obscured where reasonably practicable. You may opt out in writing at the time of service.
4. Sharing of Information
We do not sell your personal information. We may share information with service providers (payment processors, scheduling software, email platforms), with manufacturers for warranty registration, or when required by law, subpoena, or to protect our rights.
5. Cookies & Analytics
Our website uses cookies and analytics tools to understand traffic patterns and improve performance. You may disable cookies in your browser, though some features may not function correctly.
6. Data Security
We use commercially reasonable safeguards to protect your information but cannot guarantee absolute security. You submit information at your own risk.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. Contact us at info@moecustoms.com to exercise these rights.
8. Children
Our services are not directed to children under 13 and we do not knowingly collect their information.
9. Updates
We may update this Privacy Policy at any time. Material changes will be posted on this page with a revised "last updated" date.
10. Contact
Moe Customs, 123 Performance Way, West Palm Beach, FL 33401. info@moecustoms.com